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About Us Chris Naylor Research Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the Contact Us link on the Products pages.

Our Contact details:

Chris Naylor Research Limited
14 Castle Gardens
Scarborough
North Yorkshire
YO11 1QU
United Kingdom

Phone: 01723 354590
International: + 44 1723 354590
Email: chrisnaylor [at] cnrl [dot] co [dot] uk

VAT Registration Number: GB 664 9048 07

Chris Naylor Research Limited is a Company Registered in England and Wales
Registration Number: 3249624
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. If you are shopping from anywhere outside the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard and American Express. We do not debit your card for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet using this website.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All software sales are made subject to the Chris Naylor Research Licence Agreement.
Delivery Schedule Where items are in stock we normally aim for same-day despatch to provide next working day delivery within the UK; but please allow up to 28 days for delivery wherever you are.
For orders placed from outside the UK delivery will be by airmail and we are always happy to quote a delivery estimate upon request. However, customers should be aware that this is an estimate only and may be affected by factors outside our control, such as the time taken by Customs authorities to clear the shipment.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges All prices are quoted exclusive of Value Added Tax (VAT).
For orders made from within the UK 20% VAT is added.
For orders made from EU VAT States other than the UK 20% VAT is added unless you can provide us with a valid EC VAT Registration Number, in which case you will be required to account for VAT on the purchase to your own VAT authorities.
All other orders are VAT free.
Credit Card Security Chris Naylor Research Limited is committed to safeguarding the security of its users while providing the highest possible quality of service.

When an order is placed at our website, credit card numbers are encrypted using 128 bit encryption on a secure server running Secure Server Layer (SSL) software which encrypts all of your information before it is transmitted over the Internet. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us If you need to contact us, please email us using the link on the store page, alternatively, you can call on:
01723 354590
International: +44 01723 354590

or write to us at:

Chris Naylor Research Limited
14 Castle Gardens
Scarborough
North Yorkshire
YO11 1QU
United Kingdom
Privacy Policy Chris Naylor Research Limited does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms Customs forms for all non-EU deliveries list the value of your order's contents as well as a description of the items. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

(c) Copyright Chris Naylor 2020